Privacy Policy

1) Overview

We respect your privacy and are committed to protecting it. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.

2) Information We Collect

• Information you provide: name, email, phone, billing and shipping address, order details, and messages sent via forms or chat.

• Payment details: processed securely by our payment partners; we do not store full card numbers.

• Automatically collected data: device/browser type, IP address, pages viewed, time on site, referring pages, and approximate location (via cookies or similar technologies).

• Marketing preferences: your newsletter/subscription choices and consent settings.

3) How We Use Your Information

• To process and deliver orders and provide customer support.

• To communicate about orders, deliveries, returns, and service updates.

• To improve our Website (analytics, troubleshooting, feature development).

• To send marketing (offers, updates) if you’ve opted in or where permitted. You can unsubscribe at any time.

• To comply with law and enforce our terms.

4) Legal Bases (where applicable)

We rely on one or more of the following: contract (to fulfill your order), legitimate interests (e.g., site security, service improvement), consent (e.g., newsletters or certain cookies), and legal obligations

5) Sharing Your Information

We do not sell your personal information. We share it only with:

• Service providers (payment processors, couriers, hosting, email, analytics) strictly to operate our services.

• Affiliates/related entities under common control, consistent with this policy.

• Authorities or legal advisers when required by law or to protect our rights, users, or the public.
  Delivery partners: we share only what’s necessary (e.g., name, address, phone) to deliver your order.

6) Marketing Communications

If you subscribe (or where permitted by law), we may send emails/SMS about products, promotions, or news.
Opt out anytime: use the “Unsubscribe” link in our emails. Transactional messages about your orders will still be sent.

7) Cookies & Similar Technologies

We use cookies to:

• enable core features (cart, login),

• understand site usage and improve performance,

• personalize content and measure marketing.
  You can manage cookies in your browser settings. Disabling some cookies may affect site functionality.
  
  

8) Data Security

We use administrative, technical, and physical safeguards to protect your information, including restricted access, secure transfer where appropriate, and secure disposal when data is no longer needed. While no method is 100% secure, we regularly review and improve our practices.

9) Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, including fulfilling orders, meeting legal/tax/accounting requirements, resolving disputes, and enforcing agreements. When no longer needed, we delete or anonymize data.

10) Your Rights

Subject to applicable law, you may request to access, correct, delete, or restrict your personal data, object to certain processing, or withdraw consent where processing relies on consent. To make a request, please contact us via our Contact page on the Website. We may need to verify your identity before acting on a request.

11) International Transfers (if applicable)

If your data is transferred outside your country, we take steps to ensure an appropriate level of protection in line with applicable laws (e.g., contractual safeguards).

12) Third-Party Links

Our Website may link to third-party sites. Their privacy practices are governed by their own policies. Please review them.

13) Changes to This Policy

We may update this policy from time to time. The latest version will always appear on this page with the “Effective date” above. Significant changes may be notified on-site or by email.

14) Contact Us

For questions or privacy requests, please reach us via the Contact page on watchcraftstudio.com.