Returns and Exchange

If you are not 100% satisfied with your purchase, we will accept returns of unworn, unused merchandise for up to 7 days from the date of purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. (T&C apply)

TERMS AND CONDITIONS

We appreciate your trust in choosing our products, and we want to ensure a seamless experience for your purchases. Below is our return policy based on the chosen payment method:

Online Bank Transfer and Credit Card Payments

  • online bank transfer or credit card, you are eligible for a 100% refund in the event of a return.

Cash on Delivery (COD) Option

  • Cash on Delivery (COD), we offer an exchange policy only. This means that if there are any issues with your purchase, we will be happy to exchange the item for you.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team via:

Email : watchcraftstudio@gmail.com
Phone : +92 334 1128666

2. Provide the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for the return


3. Our customer support team will guide you through the return process and provide any additional instructions required.

Return Eligibility

  • Product must be unused, undamaged, and in its original packaging.
  • All original tags, accessories, and labels must be included.

Refund Process

  • Once we receive and inspect the returned item, we will verify its eligibility.
  • If approved, the refund will be initiated within 14 days.
  • Refunds will be made via the original payment method used during purchase.

Return Shipping

  • In most cases, the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping method for safe return delivery.
  • If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs.

Contact Information

If you have any questions or concerns about your return:

Email: watchcraftstudio@gmail.com
Phone: +92 334 1128666